Returns Information

I hope that you will be delighted with your Ootsie candle but if, for any reason, you are not completely happy with your order please get in touch within 14 days of receipt to organise a return/refund.

When returning please send to the address shown below using a secure delivery method that requires a signature such as Royal Mail First Class (Recorded) as you will be responsible for the goods until they are received back. With this in mind please also be sure to package carefully as items damaged on return cannot be refunded.

Refunds will be credited to your account via your original payment method upon receipt of the item in its original packaging, unused and in a saleable condition. You will be notified by email as soon as your refund has been processed.

Unfortunately returns/refunds cannot be offered on sale items or any purchase older than 14 days.

Return address:

OOTSIE
9 Brora Crescent
Hamilton
ML3 8LF


Email hello@ootsie.co.uk to begin the return process.